Orders and Returns.

How long will it take for my order to arrive? –

Do you ship internationally or is it just UK? – Just UK at the moment, but we’re working on it.

Can I track my shipment? – Yes, you will receive an email containing your tracking number once your order ships.

Can you speed up a delivery? – If you’re working to a looming deadline, contact us and we’ll see what we can do. Info@needleandcapp@gmail.com

Can I return non faulty wallpaper? – Yes, but you must pay the shipping on it. Please see our terms and conditions page for more info.

What if my order arrives faulty or incorrect? – Please contact us at returns@needleandcapp.co.uk. Please include your order number and whether you would prefer a refund or an exchange.

How do I return my order by post? –

Send us an email to returns@needleandcapp.com within 14 days of receipt. Please provide the following information:

State your name, address, date of purchase, order number and items purchased (product name and quantity)

Indicate if you would rather exchange the goods or receive a refund, and the reason for the exchange or refund.

Send us the product within 14 days.

To make a return or exchange we need to receive the product back in an unused, unopened, and resalable condition, in its original wrapping / packaging.

Refunds will be given only after we have received and inspected the product. You must send your returns using a recorded or signed for service, and retain the proof of postage.

We will advise on the returns address via email.

Payments and Orders.

How do I place an order? – Through our online shop. Nice and simple.

What cards do you accept? – We use Stripe to take online payments, so all the big ones, including amex.

How do I know my order is confirmed? – You will get an amil. If you’ve not had one, please first check your spam folder. If you still can’t find it then get in touch. orders@needleandcapp.com

Do you charge VAT? – Nope.

Wallpaper.

What size is a roll of wallpaper? – 52cm wide and 10 metres long.

Is your wallpaper suitable for kitchens and bathrooms? – It can cope with some humidity, but is best in a space with some ventilation. We don’t recommend that it gets directly wet. Behind taps or a shower is a bad idea.

How much wallpaper do I need to order? – A good guide on wallpaper quantities can be found here How to Estimate the Amount of Wallpaper Needed: 9 Steps (wikihow.com)  It is worth remembering that whatever the size of the repeat, this is the amount of wallpaper that could be lost on each drop. Our designs tend to have a 50cm repeat. We recommend adding at least 15% more onto the overall size of wall you need to cover and then ordering to that size. Our wallpaper is printed to order, this means that if you don’t quite have enough and need to order more, we can’t guarantee that the colour of the new roll will be an exact match as variations occur across different batches of paper.

What paste should I use? – A ‘paste the wall’ paste. Buy a good quality one, solvent free with a fungicide protector in it.